Help center
About WoofKey & Woof Pet ID
1. What is WoofKey?
WoofKey is an NFC-enabled smart pet tag that allows pet owners to store and share their pet’s essential information. It helps reunite lost pets with their families and ensures proper care in emergencies.
2. How does WoofKey work?
Simply tap a smartphone against the WoofKey tag to open your pet’s digital profile. Anyone who finds your pet can access emergency contacts—without needing an app.
3. What is the Woof Pet ID system?
The Woof Pet ID system is a digital platform where pet owners can manage their pet’s profile, track vaccinations, set reminders for medications, and ensure compliance with pet-friendly property policies.
4. Does WoofKey have GPS tracking?
No, WoofKey does not include GPS tracking. GPS-enabled devices require batteries, which, in our experience, often run out when you need them most. Instead, WoofKey provides instant access to your pet’s profile via NFC, helping reunite lost pets quickly.
Setting Up & Using WoofKey
5. How do I activate my WoofKey?
Tap your smartphone against the WoofKey tag to scan the NFC chip.
Follow the on-screen instructions to download the Woof ID Pet app.
Create an account and set up your pet’s profile with key details.
6. What if my phone doesn’t support NFC?
Most modern smartphones support NFC, but if yours doesn’t, you can share the unique WoofKey ID (found on the back of the tag) with us, and we will be able to track your pet's profile. Additionally, your WoofKey tag includes a QR Code that can be scanned using any camera-enabled device, providing the pet's finder with all the necessary information to return your pet home safely.
7. Can I update my pet’s information after setup?
Yes! You can update your pet’s details anytime through the Woof Pet ID app. Changes are instantly reflected when someone scans the tag.
Lost Pet Recovery
8. How does WoofKey help if my pet gets lost?
If someone finds your pet, they can tap the WoofKey tag with their smartphone to access your contact details and reunite you with your pet faster.
9. What if my pet’s finder doesn’t have a smartphone?
If the person who finds your pet doesn’t have a smartphone, they can simply share the unique WoofKey ID (found on the back of the tag) with us, and we will be able to track your pet's profile. This will allow your pet to be identified and returned to you.
10. Can I get alerts if someone scans my pet’s WoofKey?
Yes! When someone scans your pet’s WoofKey, you’ll receive a notification with the approximate location.
Safety & Durability
11. Is WoofKey waterproof?
WoofKey is water-resistant, meaning it can handle splashes and rain, but prolonged water exposure (e.g., swimming) may affect its functionality.
12. Is WoofKey safe for all pets?
Yes, but please note:
⚠️ Choking Hazard: WoofKey contains small parts and should not be chewed or ingested.
⚠️ Proper Attachment: Secure WoofKey firmly to your pet’s collar to prevent loss.
13. Can multiple family members access my pet’s WoofKey profile?
Yes! You can share access with family members, pet sitters, and veterinarians through the Woof Pet ID app.
WoofCare: Insurance & Free Replacements
14. What is WoofCare?
WoofCare is our insurance plan that provides free replacements for WoofKey tags in case of loss or damage.
15. How do I sign up for WoofCare?
You can enroll in WoofCare when purchasing your WoofKey.
16. How do I request a replacement with WoofCare?
If your WoofKey is lost or damaged, simply submit a request via the Woof Pet ID app, and we’ll send you a replacement at no additional cost.
17. What happens if I don’t have WoofCare?
If you don’t have WoofCare, you can still purchase a replacement WoofKey from our store at woof.pet/shop.
Orders & Support
18. Where can I buy a WoofKey?
WoofKey is available for purchase at woof.pet/shop.
19. Need further help?
Our support team is happy to assist you! Visit woof.pet/help or email support@woof.pet.
Property Requirements
20. How do I know if my pet must have a WoofKey where I live?
In certain properties and to access certain locations, WoofKey may be mandatory for pets. Please check with your local property manager to confirm if WoofKey is required.
21. I don’t live in a Graiche-managed property. Can I still purchase a WoofKey to better protect my pet?
Yes! You may still purchase a WoofKey even if you don’t live in a Graiche-managed property. You may also refer Woof to your property manager (and let them know it doesn’t cost anything to implement Woof’s system).